booking | cancellation policy

Cancellation Policy

In case of booking with credit card or wire transfer details:

• Cristal Resort will reimburse 100% in case of cancellation made more than 45 days before arrival of the client
• Cristal Resort will reimburse 50% in case of cancellation made between 45 days to 30 days before arrival of the client
• Cristal Resort will reimburse 25% in case of cancellation made between 29 days to 15 days before arrival of the client
• Cristal Resort will not reimburse the client in case of cancellation made between 14 days to 0 days before arrival of the client